How Can We Help You?
Find answers to common questions or get in touch with our support team
📦 Orders & Shipping
How do I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use this number to track your package on our tracking page or the courier's website.
What are the shipping options?
We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Shipping costs vary based on your location and order size.
Can I change my shipping address?
You can change your shipping address within 24 hours of placing the order. Please contact us immediately at info@dhruvoshop.com to request changes.
🔄 Returns & Refunds
What is your return policy?
We offer a 7-day return policy for most products. Items must be unused, in original packaging, and with all tags attached. Some products may have specific return conditions.
How do I initiate a return?
Contact our customer service team at info@dhruvoshop.com or call 01643-494833 to start the return process. We'll guide you through the steps.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
👤 Account & Privacy
How do I create an account?
Click on the "Sign Up" button at the top of the page, fill in your details, and verify your email address. You can also create an account during checkout.
I forgot my password. What should I do?
Click on "Forgot Password" on the login page. Enter your email address, and we'll send you a link to reset your password.
How is my personal information protected?
We take your privacy seriously and use encryption to protect your data. We never share your information with third parties without your consent. Read our Privacy Policy for more details.
Still Need Help?
Our support team is here to assist you with any questions or concerns